ITIL® 4 Foundation

Course Summary

“The world is becoming digital. As technology is becoming embedded in society, organizations need to prepare themselves for a new way of working. Over the years organizations and professionals have looked at ITIL® as their guiding light to support organizations, now ITIL has evolved, and ITIL 4 is here to navigate organizations into the modern age.”

Learn the basics of ITIL and IT Service Management, understand the difference between ITIL® v3 and ITIL® 4 and prepare for the new ITIL® 4 Foundation certification in our ITIL® 4 Foundation course.

ITIL® 4  involves a modernization of the existing Service Lifecycle approach.

The new approach describes how a business can best handle the demands for an increased rate of change without renouncing stability.

In short; ITIL® 4 provides comprehensive guidance for managing IT in a modern service economy.

 

Experience and knowledge of computer environments is useful but not essential.

Certification voucher is included in this course.

Course documentation included in the course price; the presentation material and the e-book ITIL® foundation: ITIL® 4 edition

Acknowledgments: ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

ITIL 4 training is provided by Olingo, accredited by PeopleCert.

  • The key concepts within ITIL Service Management
  • ITIL’s guiding principles and how they can support a business in adopting and adapting ITIL Service Management
  • The four dimensions within Service Management (organisation, processes, tools and partners)
  • The components of the new system, the ITIL Service Value System and the ITIL Service Value Chain
  • Continuous improvement work
  • ITIL “practices” (capabilities), for example Incident management and how they contribute to the ITIL Service Value Chain

Course Overview

20 200 kr

2 dagar

Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to find a suitable opportunity.

Customized Courses

The course can be adapted from several perspectives:

  • Content and focus area
  • Extent and scope
  • Delivery approach

In interaction with the course leader, we ensure that the course meets your needs.

Skicka intresseanmälan för utbildningen

Send an expression of interest for the training