“The world is becoming digital. As technology is becoming embedded in society, organizations need to prepare themselves for a new way of working. Over the years organizations and professionals have looked at ITIL® as their guiding light to support organizations, now ITIL has evolved, and ITIL 4 is here to navigate organizations into the modern age.”
Learn the basics of ITIL and IT Service Management, understand the difference between ITIL® v3 and ITIL® 4 and prepare for the new ITIL® 4 Foundation certification in our ITIL® 4 Foundation course.
ITIL® 4 involves a modernization of the existing Service Lifecycle approach.
The new approach describes how a business can best handle the demands for an increased rate of change without renouncing stability.
In short; ITIL® 4 provides comprehensive guidance for managing IT in a modern service economy.
There are two versions of this course, both 2 and 3 days. Both cover the same material, but with different pace.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
The goal of the course is to provide you with insights, knowledge, and an understanding of how to use IT Service Management and ITIL in a modern way to successfully manage new, fast-moving demands in a digital world, while also optimizing existing service delivery with maintained stability and quality.
You will learn to:
Understand the key concepts of Service Management
Understand how ITIL’s guiding principles can help an organization improve its operations and develop its service management
Understand the four dimensions of Service Management
Understand the purpose and components of ITIL’s Service Value System (SVS)
Understand the activities in ITIL’s Service Value Chain (SVC) and how they are interconnected
Be familiar with the purpose and key terms of 15 ITIL practices
Understand specific details of 7 ITIL practices
You will also be prepared to pass the exam that leads to the ITIL® 4 Foundation certification.
Anyone working in an organization that delivers Services, IT services, or works with System Development and System Management – including both managers and other leaders as well as individual employees. Regardless of role, this course provides all parties with a shared foundation for understanding IT Service Management and ITIL.
Experience and knowledge of computer environments is useful but not essential.
Certification voucher is included in this course.
Course documentation included in the course price; the presentation material and the e-book ITIL® foundation: ITIL® 4 edition
Acknowledgments: ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
ITIL 4 training is provided by Olingo, accredited by PeopleCert.
Informator has several trainers for this course. One of them is Brivalo Consulting AB, an Accredited Training Organisation (ATO) of PeopleCert.
You will learn the fundamental concepts and terminology of Service Management. You will gain an understanding of what value means, what defines a service versus a product, the importance of understanding customers and supporting business goals, the range of stakeholders involved (not just customers), and the complexity of all parties engaged in creating and delivering value-adding services.
You will understand what a holistic approach entails and why the four dimensions are critical to effective Service Management. This will help you see the importance of a comprehensive view—such as when changing governance structures, introducing new ways of working and processes, implementing or updating support systems, or bringing in new suppliers.
You will learn about the ITIL Service Value System (SVS), which describes how all components and activities within an organization work together as a system to enable value creation through the delivery of services. This provides insight into how various activities are used as part of value streams, supported by different practices to provide and deliver value-adding services.
You will be introduced to ITIL’s guiding principles, which can help steer an organization under any circumstances—regardless of changes in its goals, strategies, work types, or management structures—and how these principles contribute to focused and professional service delivery.
You will learn about 15 different practices within ITIL 4 and how they support effective IT service management, with a focus on seven of them:
Service Desk
Incident Management
Problem Management
Service Request Management
Change Enablement
Service Level Management
Continual Improvement
You’ll gain an understanding that ITIL 4 Practices are not the same as processes and how various practices interact with and support the activities being performed.
Continual improvement is a core element of ITIL. You’ll gain insights into how to use a continual improvement model that helps your organization iterate and adapt all aspects of its operations in response to evolving needs and requirements.
Course Overview
20 200 kr
2 or 3 days
Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to find a suitable opportunity.
Customized Courses
The course can be adapted from several perspectives:
In interaction with the course leader, we ensure that the course meets your needs.
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Send an expression of interest for the training