ITIL® 4 Specialist – Create, Deliver & Support

Target Audience

Audience

This course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

The target audience for this qualification is:

• individuals continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
• existing ITIL qualification holders wishing to develop their knowledge

The purpose of the ITIL® 4 Specialist – Create, Deliver & Support Qualification is:

to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools to provide the candidate with an understanding of service performance, service quality and improvement methods.

Pre­requi­si­tes

The Create Deliver and support module mandates completion of ITIL 4 Foundation as a prerequisite.

Course Description: ITIL® 4 Specialist – Create, Deliver & Support

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Certification voucher is included in this course.

Acknowledgements. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Accredited ITIL 4 training is provided by Aim 4 Knowleedge AB, accredited by Peoplecert.