This course provides an in-depth understanding of how to work with monitoring, support and service request management within the framework of ITIL\u00ae. The focus is on how several key practices interact to create stable and efficient IT services.<\/p>\n
The training covers five key areas: Service Desk, Incident Management, Problem Management, Service Request Management and Monitoring & Event Management. You will get a holistic view of how these together contribute to delivering value in the organization’s service delivery.<\/p>\n
This course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.<\/p>\n
It covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services and focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. It also covers service performance and will give practitioners an understanding of service quality and improvement methods<\/p>\n
The objective is to enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.<\/p>\n","protected":false},"featured_media":34082,"template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"kurspris":"28500"},"product_brand":[],"product_cat":[1113,1295],"product_tag":[],"programsprak_plattform":[],"betalningsmetoder":[],"sprak":[935],"startgaranti":[],"certifieringsorgan":[1251],"certifieringsbar":[1381],"svarighetsniva":[1272],"leveranssatt":[1291,1318],"class_list":{"0":"post-34177","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-metoder-ramverk-en","7":"product_cat-itil-and-service-management","8":"sprak-svenska-en","9":"certifieringsorgan-peoplecert-en","10":"certifieringsbar-ja-en","11":"svarighetsniva-fortsattning-en","12":"leveranssatt-klassrum-en","13":"leveranssatt-distans-en","15":"first","16":"outofstock","17":"taxable","18":"shipping-taxable","19":"purchasable","20":"product-type-variable"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product\/34177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/types\/product"}],"version-history":[{"count":1,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product\/34177\/revisions"}],"predecessor-version":[{"id":34200,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product\/34177\/revisions\/34200"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/media\/34082"}],"wp:attachment":[{"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/media?parent=34177"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product_brand?post=34177"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product_cat?post=34177"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product_tag?post=34177"},{"taxonomy":"programsprak_plattform","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/programsprak_plattform?post=34177"},{"taxonomy":"betalningsmetoder","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/betalningsmetoder?post=34177"},{"taxonomy":"sprak","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/sprak?post=34177"},{"taxonomy":"startgaranti","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/startgaranti?post=34177"},{"taxonomy":"certifieringsorgan","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/certifieringsorgan?post=34177"},{"taxonomy":"certifieringsbar","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/certifieringsbar?post=34177"},{"taxonomy":"svarighetsniva","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/svarighetsniva?post=34177"},{"taxonomy":"leveranssatt","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/leveranssatt?post=34177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}