This course provides an in-depth understanding of how IT services are monitored, supported and delivered in accordance with ITIL\u00ae 4. The focus is on how key practices interact to ensure stable operations, efficient case management and high quality service delivery. <\/p>\n
The training covers five key areas: Service Desk, Incident Management, Problem Management, Service Request Management and Monitoring & Event Management. You will get an overall picture of how these practices together contribute to efficient value flows and increased business value. <\/p>\n","protected":false},"excerpt":{"rendered":"
This course is aimed at managers of all levels involved in shaping direction and strategy or developing a continuously improving team. It will cover both practical and strategic elements. <\/p>\n
It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.<\/p>\n
The objective is to provide individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction and also to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.<\/p>\n","protected":false},"featured_media":34082,"template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"kurspris":"28500"},"product_brand":[],"product_cat":[1113,1295],"product_tag":[],"programsprak_plattform":[],"betalningsmetoder":[],"sprak":[1380,935],"startgaranti":[],"certifieringsorgan":[1251],"certifieringsbar":[1381],"svarighetsniva":[1272],"leveranssatt":[1318],"class_list":{"0":"post-34185","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-metoder-ramverk-en","7":"product_cat-itil-and-service-management","8":"sprak-engelska-en","9":"sprak-svenska-en","10":"certifieringsorgan-peoplecert-en","11":"certifieringsbar-ja-en","12":"svarighetsniva-fortsattning-en","13":"leveranssatt-distans-en","15":"first","16":"outofstock","17":"taxable","18":"shipping-taxable","19":"product-type-variable"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product\/34185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/types\/product"}],"version-history":[{"count":2,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product\/34185\/revisions"}],"predecessor-version":[{"id":34188,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product\/34185\/revisions\/34188"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/media\/34082"}],"wp:attachment":[{"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/media?parent=34185"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product_brand?post=34185"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product_cat?post=34185"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/product_tag?post=34185"},{"taxonomy":"programsprak_plattform","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/programsprak_plattform?post=34185"},{"taxonomy":"betalningsmetoder","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/betalningsmetoder?post=34185"},{"taxonomy":"sprak","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/sprak?post=34185"},{"taxonomy":"startgaranti","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/startgaranti?post=34185"},{"taxonomy":"certifieringsorgan","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/certifieringsorgan?post=34185"},{"taxonomy":"certifieringsbar","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/certifieringsbar?post=34185"},{"taxonomy":"svarighetsniva","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/svarighetsniva?post=34185"},{"taxonomy":"leveranssatt","embeddable":true,"href":"https:\/\/informator.se\/en\/wp-json\/wp\/v2\/leveranssatt?post=34185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}