HemSök efter kurserCertified Agile Service Manager (CASM)®

Certified Agile Service Manager (CASM)®

This course provides an introduction to Agile Service Management,
the application, and integration of agile thinking into service
management processes and process design projects. Agile thinking
improves IT's effectiveness and efficiency and enables IT to continue
to deliver value in the face of changing requirements.
As Dev and Ops have been working in parallel with Dev focused on
Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring
together individual achievements to deliver full business value. The
course cross-pollinates Agile and ITSM practices to support end-to-end
Agile Service Management, so Dev starts to manage services instead
of products and Ops and ITSM become more agile by scaling to "just
enough" process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements
faster, improve the collaboration between Dev and Ops, overcome
constraints in process workflows by taking an iterative approach to
process design that will improve the velocity of process improvement
teams to get more done.

This course positions learners to successfully complete the Certified
Agile Service Manager exam.


16 dagar

15275 kr

The target audience for the CASM course is:
Anyone interested in learning about Agile and Scrum from a products and process
Process owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and managers responsible for designing, re-engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Internal and external suppliers Process stakeholders

The learning objectives for Certified Agile Service Manager (CASM)
include an understanding of:

What does it mean to "be agile?"
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban,
Lean and DevOps
Learn about SCRUM from a product and process perspective
Agile thinking and values into service management
Scrum roles, artifacts, and events as it applies to both products and processes
The two aspects of Agile Service Management:
1 - Agile Process Improvement-ensuring processes are lean and
;deliver "just enough" control
2- Agile Process Design-applying Agile practices to process design projects

Familiarity with IT service management processes and ITIL® is recommended

Sixteen (16) hours of instructor-led training and exercise facilitation
The Agile Service Management Guide and Scrum Guide (pre-class resources)
Learner Manual (excellent post-class reference)
Participation in unique hands-on exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional sources of information and communities
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