ITIL® 4 Foundation eLearning
This accredited ITIL 4 Foundation course offers an excellent introduction to the new framework and comes with a FREE exam voucher. Students will be able to demonstrate an understanding of ITIL 4, including new features like the ITIL Service Value System (SVS). Students who successfully pass the ITIL 4 Foundation exam will be prepared to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules.
This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world’s most highly recognized ITSM standards. Students who have earned a certification in ITIL v3 Foundationor above can also take the course to transfer over to ITIL 4.
This course is accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.
Why you should take this course:
ITIL is the world’s most popular framework for IT Service Management (ITSM). The latest iteration of the framework, ITIL 4, offers a modernized and community-driven approach and a renewed focus on the newest best-practices for ITSM and integration with other popular standards, including Agile and DevOps.
This ITIL 4 Foundation course provides an excellent introduction to the newest iteration of the ITIL framework. A number of new ITSM tools and methodologies have been introduced, including the ITIL Service Value System (SVS), which offers a holistic perspective of how IT can contribute towards business goals. ITIL 4 also incorporates concepts from other leading frameworks, such as Lean, DevOps and Agile.
With a more up-to-date view of modern ITSM practices, ITIL 4 is much more practical than ITIL V3. Its release was also highly anticipated, especially given how virtually all IT-driven organizations now utilize ITSM to some degree. As such, gaining your ITIL Foundation certification will make you a highly effective and desirable ITSM practitioner.
By the end of the course, students will be fully prepared to sit and pass the ITIL 4 Foundation examination. There are no prerequisites for taking this course but if you are already certified in ITIL v3, don’t panic! There are a number of ways to transfer over to the new certification path. For more information, visit our page - What's new in ITIL 4?
Key features of this course:
- Accredited by PeopleCert
- 14+ hours of course material
- 98% average first time pass rate
- FREE exam voucher
- Instant 6 months access
- Exam simulator & revision modules
- Expert tutor support
- Increase your earning potential by 25%
- Offline learning
- Fully mobile compatible
This course has been accredited by PEOPLECERT, who are licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.
The exam is a closed book, multiple choice exam consisting of 40 questions. The pass mark is 65% (26 questions out of 40). It can be taken online at a place and time that suits you, whilst recording the exam session through your webcam and microphone using PEOPLECERT. The recorded video and audio is then retrospectively reviewed by proctors to check for compliance to exam guidelines. You will receive the final result within 10 days.
FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each module.
Who is this course aimed at?
Anyone looking to start working towards becoming a fully certified ITIL 4 Expert
Organizations intending to start adopting ITIL 4 best practices
ITSM team members or managers who require an understanding of the ITIL framework
Professionals hoping to pursue careers in IT management with a globally-recognized qualification
What will you learn by taking this course?
How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services
An overview of the tools, methodologies, purpose, and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System
The key concepts and value of ITSM both to IT product and service providers and their customers
How ITIL’s guiding principles can help organizations adopt and adapt service management best practices
The activities of the Service Value Chain, and how they interconnect
The purpose and key terms of 18 ITIL practices, along with the seven essential practices
How to become an ITIL 4 Expert by understanding the new certification path, including the streams for ITIL Managing Professional (MP) and ITIL Strategic Leader (SL)
How to incorporate ITIL 4 with other leading frameworks, such as Lean, DevOps, and Agile
Everything needed to pass the official ITIL 4 Foundation exam
Module 1: The Key Concepts of Service Management Learning Objectives
This module will introduce you to the key concepts and terminology of ITIL. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:
The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Value: outcomes, costs and risks
You will then learn how they can be used to address real-world IT service management challenges.
Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment
Module 2: The Guiding Principles Learning Objectives
‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.
ITIL’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt ITIL to suit their own circumstances.
Many of ITIL 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate ITIL 4 into their current service management approach.
ITIL’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.
The ITIL 4 Guiding Principles include:
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
This module will introduce you to ITIL’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.
Module 3: The Four Dimensions of Service Management Learning Objectives
The four dimensions of service management offered by ITIL 4 provide a holistic view of the different constraints,
resource types and other points of focus which must be considered when designing, managing or operating an organization.
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.
This module will provide you with a clear understanding of the four dimensions of service management outlined in the ITIL 4 syllabus, and how they enable a holistic approach to ITSM.
Module 4: Service Value System (SVS) Learning Objectives
The ITIL 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.
The ITIL SVS includes:
The guiding principles
Service value chain
In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.
Module 5: The Service Value Chain Learning Objectives
The ITIL Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.
This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by ITIL practices, creating a highly versatile tool for ITSM.
This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.
Module 6: Practice: Purpose and Key Terms Learning Objectives
This module covers the 18 ITIL 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.
The 18 ITIL 4 practices include:
Information Security Management
Capacity and Performance Management
IT Asset Management
Monitoring and Event Management
Service Configuration Management
Service Continuity Management
Service Level Management
Service Request Management
The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.
Module 7: Understanding the 7 ITIL Practices Learning Objectives
The 7 ITIL practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:
Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment
This module will provide you with a clear understanding of the 7 ITIL practices, their importance and their relationship the ITIL Service Value Chain.
Practice Exam Simulators Learning Objectives
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Foundation examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the ITIL Foundation exam, simply contact Good e-Learning to request your FREE exam voucher.
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- ITIL® 4 Foundation training is provided by Good e-Learning, accredited by PeopleCert