ITIL® 4 Foundation
ITIL® is the most widely accepted approach to IT service management in the world. ITIL helps individuals and organizations use IT to realize business change, transformation and growth.
Upon successful completion of this course you:
- gain a fundamental understanding of the new ITIL 4
- gain the knowledge necessary to prepare for the "Foundation Certificate in IT Service Management" examination
Plats
Stockholm
Utbildningsformer
Classroom
Längd
2 dagar
Pris
20200 kr
Certifikat/Diplom/Intyg
Ja
Target Audience
For those who want to learn the basics of ITIL and IT Service Management, understand the difference between ITIL® v3 and ITIL® 4 and prepare for the new ITIL® 4 Foundation certification.
Previous knowledge
Experience and knowledge of computer environments is useful but not essential.
Prepares for certification
Certification is included in the course price.
Already certified?
Attend the first day and study day two on your own.
Book ITIL® 4 Foundation Bridge>>
Content: ITIL® 4 Foundation in English
- Introduction to ITIL
- Key concepts
- The four dimensions of service management
- The ITIL service value system
- The ITIL service value chain
- Major practices
- Incident management
- Problem management
- Service request management
- Service level management
- Change control
- Service desk
- Continuous improvement
Other practices
- Supplier management, information security management, relationship management, IT asset management, monitoring and event management, release management, Deployment management, service configuration management, service continuity management, availability management, capacity and performance management
The Guiding principles
ITIL® 4 Foundation certification test
The optional ITIL Foundation certification test is included in the course price.
You take the certification test online at your computer at the time most convenient for you.
Referenser
- Olingo levererar alltid hög kvalitet och god stämning. Jag gick med nya ögon direkt till handling på min arbetsplats!
- Kursen va grym, uppskattade verkligen den på många olika sätt. Klarade även Exam provet, mycket tack före denna kurs. Materialet som man får är väldigt användbart.
- ”Fredrik var en fantastisk lärare. Hans breda kompetens och förmåga att översätta komplicerade begrepp till konkreta exempel var mycket uppskattat!”
- ”Riktigt bra utbildning, fantastik utbildare som var väldigt kunnig.10/10”
- ”Väldigt bra upplägg och bra utbildare!”
- ”Ingegerd managed to. make a typically dry topic engaging and interesting. Her knowledge shines through her enthusiasm for ITIL.”