ITIL® 4 Specialist: Create, Deliver & Support (CDS) eLearning

• Organizations hoping to adopt ITIL 4 CDS best practices

• ITIL 4 students looking to become qualified ITIL 4 Experts

• IT managers seeking to expand their ITIL qualifications for the sake of taking on more responsibilities and higher-paying roles

• ITIL students hoping to complete the ITIL 4 Specialist branch of modules

Why should you take this course?

• Good e-Learning are a verified market leader for ITIL training. Independantly scored by Course Conductor

• The course features regular knowledge checks as well as a practice exam simulator to help students prepare for the ITIL CDS certification exam

• The course features interactive videos, instructor-led audio, and other online training assets designed alongside highly experienced subject matter experts

• Passing all the ITIL 4 modules is a requirement for reaching the level of 'ITIL Expert'

• We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

• This course is fully accredited by PeopleCert on behalf of AXELOS

• How different value streams are built, tested and delivered, as part of an end to end process of continual iterations and feedback loops

• How to integrate various value streams

• How to assess service performance and utilize methods designed to improve service quality

• How to use ITIL 4 in practice to plan and build value streams and chains, creating, delivering and supporting services that deliver essential value

• Everything needed to pass the official ITIL 4 CDS exam

An Introduction to ITIL 4 Specialist: CDS Learning Objectives

This introductory module gets students up to speed with the main features, aims, objectives, and structure of the course, along with the overall learning plan.

Students receive a syllabus, diagram pack, glossary, further reading and links document, and a collection of refresher materials. The module also covers some of the most frequently asked questions for the ITIL 4 Managing Professional stream.

Module 1: Professionalism in IT Service Management Learning Objectives

This module examines the role of different business skills in IT service management, including:

• How organizations are typically structured, with people, teams, cultures all creating potential challenges to service value systems (SVS)
• What kind of impact good communication can have on an SVS
• How to plan and manage resources and utilize results-based reporting
• The importance of creating and sustaining cultures that support continual improvement
• The inherent value of information and technology, and how they can be used to create, deliver and support services. This can include collaboration, robotic process automation, integration and data sharing, machine learning and artificial intelligence
• How to choose and implement effective information models

Module 2: Using ITIL Practices & Value Streams to Create, Deliver & Support Services Learning Objectives

This module examines ITIL value chains and value streams, as well as several ITIL practices. It addresses:

• Key terminology, definitions, and analogies
• The structure of typical ITIL service value chains and value streams, and how they are utilized within businesses and organizations
• How to design value streams and describe steps within a value stream
• Value stream mapping and processes, along with their considerations
• How to create value streams for new services and apply core ITIL practices to ensure their success
• How to restore live services by creating value streams and applying core ITIL practices to ensure their success
• What a user support journey map looks like

Module 3: Prioritization and Managing Work Learning Objectives

This module looks at how to coordinate and manage work activities, including:

• How to prioritize and structure work in order to create, deliver and support IT-enabled services
• Various techniques which can be used to support work prioritization, such as ‘swarming’
• Important commercial considerations, including sourcing and building components for individual services
• Defining requirements, sourcing models and commodification
• How to integrate and manage services

Module 4: Practice Exams Learning Objectives

This module features one official practice exam to help students prepare for the official ITIL Specialist: Create, Deliver & Support examination.

Module 5: Course Wrap-Up Learning Objectives

This is a short module that sign-posts the end of the course.

• ITIL® is a registered trademark of Axelos. All rights reserved.
• ITIL® 4 Create, Deliver & Support (CDS) training is provided by Good e-Learning, accredited by PeopleCert.