HemSök efter kurserITIL® Inspiration and Awareness

ITIL® Inspiration and Awareness

For those of you who need Inspiration in your business development and feel that ITIL® is not a tickling concept. We put ITIL® in perspective and describe what a service is, how you can use ITIL® in your business development.

ITIL® is a "Best Practice" that describes how an organization can develop, introduce and offer high-quality services with effective support. During the course, we go through the background and development of ITIL® and how an organization can use ITIL® to improve its Service Management. Participants gain a basic understanding of the most important principles, concepts and processes according to ITIL®.


1 dag

10950 kr

Target audience

IT-personal, IT- och företagsledare, IT-konsulter, utvecklare och andra som behöver förstå ITIL® som koncept men inte behöver lära sig de ingående processerna.

Course Content ITIL® Inspiration and Awareness

We are going through

  • The key concepts within ITIL Service Management
  • ITIL's guiding principles and how they can support a business by adopting and adapting ITIL Service Management
  • The four dimensions of Service Management (organization, processes, tools and partners)
  • In short, the new approach, ITIL Service Value System and ITIL Service Value Chain
  • The continuous improvement model

Selected parts of ITIL's "practices", abilities

  • Incident Management
  • Problem Management
  • Service Request Management
  • Change Enablement (formerly called Change Management)
  • Service Level Management

  • You will get the full ITIL Foundation material so that you can study for the ITIL exam after the course


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