ITIL® Inspiration and Awareness
For those of you who need Inspiration in your business development and feel that ITIL® is not a tickling concept. We put ITIL® in perspective and describe what a service is, how you can use ITIL® in your business development.
ITIL® is a "Best Practice" that describes how an organization can develop, introduce and offer high-quality services with effective support. During the course, we go through the background and development of ITIL® and how an organization can use ITIL® to improve its Service Management. Participants gain a basic understanding of the most important principles, concepts and processes according to ITIL®.
Utbildningsformer
Classroom
Remote
Längd
1 dag
Pris
10950 kr
Target audience
IT-personal, IT- och företagsledare, IT-konsulter, utvecklare och andra som behöver förstå ITIL® som koncept men inte behöver lära sig de ingående processerna.
Course Content ITIL® Inspiration and Awareness
We are going through
- The key concepts within ITIL Service Management
- ITIL's guiding principles and how they can support a business by adopting and adapting ITIL Service Management
- The four dimensions of Service Management (organization, processes, tools and partners)
- In short, the new approach, ITIL Service Value System and ITIL Service Value Chain
- The continuous improvement model
Selected parts of ITIL's "practices", abilities
- Incident Management
- Problem Management
- Service Request Management
- Change Enablement (formerly called Change Management)
- Service Level Management
- You will get the full ITIL Foundation material so that you can study for the ITIL exam after the course
