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ITIL Managing Across The Lifecycle

The ITIL® Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL® Expert in IT Service Management.

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL® V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL® V3 publications.

You may also be interested in the course ITIL Managing Professional (ITIL® MP) Transition

Certification

Is included in course price 

Courseware

  • Course material in English
  • Printed material is 500 kr extra.

Utbildningsformer
Classroom
Remote

Längd
4 dagar

Pris
28800 kr

Course Objectives

Candidates can expect to gain competencies in the areas covered in the course outline, upon successful completion of the education and examination components related to this certification.

Förkunskaper

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL® Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.

Course Content

  • Introduction to IT Service Management Business and Managerial Issues
  • Management of Strategic Change
  • Risk Management
  • Managing the Planning and Implementation of IT Service Management
  • Understanding Organizational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance and Tool Strategies
  • Summary, Exam Preparation and Directed Studies

Recommended reading
All ITIL® Core books (not included)