EL021

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ITIL® Foundation eLearning

Study for ITIL Certification at Foundation Level by taking an accredited online training course with Good e-Learning!

The ITIL Foundation Certificate has become the IT industry's de-facto introductory professional qualification in the field of IT Service Management and is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework. The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement program.

This course is accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.

Audience

The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme. It also provides an excellent introduction to business users who need to be informed about ITIL. 

Prior knowledge

None

Certification

The exam is a closed book, multiple choice exam consisting of 40 questions. The pass mark is 65% (26 questions out of 40). It can be taken online at a place and time that suits you, whilst recording the exam session through your webcam and microphone using PEOPLECERT. The recorded video and audio is then retrospectively reviewed by proctors to check for compliance to exam guidelines. You will receive the final result within 10 days. 

FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each module.

Courseware

E-learning

Why you should take this course:

Gaining your ITIL Foundation Level certification will enable you to progress your development in IT Service Management, and is a pre-requisite for the next level of ITIL qualifications; ITIL Intermediate, MALC and Expert.

The course gives an overview of the ITIL Framework which is captured in the 5 core ITIL volumes of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (2011 versions) and thus, contains all the learning materials you need in order to prepare for the ITIL Foundation exam.

Our course uses interactive technology, high quality media and downloadable resources to teach the key elements, principles and processes of the 5-stage ITIL Service Lifecycle.

Students who complete this course will have learnt:

  • The importance of service management, both to the IT service provider, and to it's customers

  • An overview of the service lifecycle, it's processes, and the functions which carry out those processes

  • How the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in every type of organization

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 2

  • 16 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision... Läs mer

Why you should take this course:

Gaining your ITIL Foundation Level certification will enable you to progress your development in IT Service Management, and is a pre-requisite for the next level of ITIL qualifications; ITIL Intermediate, MALC and Expert.

The course gives an overview of the ITIL Framework which is captured in the 5 core ITIL volumes of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (2011 versions) and thus, contains all the learning materials you need in order to prepare for the ITIL Foundation exam.

Our course uses interactive technology, high quality media and downloadable resources to teach the key elements, principles and processes of the 5-stage ITIL Service Lifecycle.

Students who complete this course will have learnt:

  • The importance of service management, both to the IT service provider, and to it's customers

  • An overview of the service lifecycle, it's processes, and the functions which carry out those processes

  • How the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in every type of organization

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 2

  • 16 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time pass rate of 91%

ABOUT THIS COURSE

The objectives of this ITIL Foundation course is to enable you to understand the importance of service management, both to the IT service provider, and to its customers, and to introduce you to the service lifecycle and its processes, and the functions which carry out those processes.

Specifically, it shows how the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in every type of organization. Gaining your ITIL Foundation Level certification will enable you to progress in IT Service Management, and is a pre-requisite for the next level of ITIL qualifications; ITIL Intermediate, MALC and Expert.

The course consists of 7 modules:
• Module 1: An Introduction to IT Service Management
• Module 2: Service Strategy
• Module 3: Service Design
• Module 4: Service Transition
• Module 5: Service Operation
• Module 6: Continual Service Improvement
• Module 7: Conclusion

ACCREDITATION

This course has been accredited by PEOPLECERT, who are licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.

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Kursfakta

Kurs-ID: EL021
Längd: 16 Tim
Pris exkl moms: 4 200 kr
Inregistrering: 09.00
Kursstart: 09.30
Kursslut (ca): 17.00

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