EL023

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ITIL® Service Design (SD) eLearning

Study for a qualification in ITIL Service Design (SD) by taking an accredited online training course from Good e-Learning!

This course focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme. The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Service Design. Success in the exam will also earn you 3 credits towards the 22 credits needed to gain the ITIL Expert qualification.

This course is accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Service Design qualification in IT Service Management.

Audience

Study for a qualification in ITIL Service Design (SD) by taking an accredited online training course from Good e-Learning! This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Service Design at management level, but not specific details
about each of the supporting processes. It is also suitable if you have completed the ITIL Foundation certificate, and you are wishing to advance to higher level ITIL certifications.

Prior knowledge

ITIL® Foundation

Certification

This is a multiple choice exam consisting of eight scenario-based questions. Each question is gradient scored, meaning that you will have four answer options to choose from, and each answer will either be
worth five marks, three marks, one mark, or zero marks. You will have 90 minutes to complete the
exam. The exam is closed book - you cannot make use of any resources or materials during the exam.
There are a maximum of 40 potential marks in this exam; to pass you must get at least 28 out of 40 marks correct (70%).

FREE PEOPLECERT exam voucher included as well as mock exams and quizzes concluding each module.

Courseware

E-learning

Why you should take this course:

ITIL Service Design (SD) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification. The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Design publication.

Service Design takes the outputs from service strategy, the preceding stage of the service lifecycle, and uses them to ensure that the solution designs produced are consistent with the overall IT service provider strategy. Good service design can improve the alignment of IT with the overall business and user needs and the qualification will illustrate the importance of designing consistent service design practices in order to achieve this.

This course is intended for management and supervisory level staff. You may be involved in Service Design yourself, or you may just wish to understand the processes and principals involved, as they affect the work that you do.

Students who complete this course will have learnt:

  • A complete overview of Service Design

  • Related activities such as management-level concepts and core information

  • Service Design principles, its processes and other aspects of this crucial lifecycle stage

Key features of this course:

Why you should take this course:

ITIL Service Design (SD) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification. The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Design publication.

Service Design takes the outputs from service strategy, the preceding stage of the service lifecycle, and uses them to ensure that the solution designs produced are consistent with the overall IT service provider strategy. Good service design can improve the alignment of IT with the overall business and user needs and the qualification will illustrate the importance of designing consistent service design practices in order to achieve this.

This course is intended for management and supervisory level staff. You may be involved in Service Design yourself, or you may just wish to understand the processes and principals involved, as they affect the work that you do.

Students who complete this course will have learnt:

  • A complete overview of Service Design

  • Related activities such as management-level concepts and core information

  • Service Design principles, its processes and other aspects of this crucial lifecycle stage

Key features of this course:

  • Accredited by PeopleCert

  • Credits awarded: 3

  • 20 hours of course material

  • 1x FREE exam voucher on request

  • Instant 6 months access

  • Quizzes and revision modules

  • Increase your earning potential by up to 20%

  • Average first time pass rate of 91%

ABOUT THIS COURSE

The ITIL Service Design qualification is one of five ITIL Service Lifecycle Courses and will provide you with guidance that focusses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

This is an accredited, interactive e-learning course for students who wish to become certified in ITIL Service Design. As well as in-depth visual learning content, the online course contains audio and video narratives, quizzes and practice exams.

ACCREDITATION

This course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Design Certificate in IT Service Management. 

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Kursfakta

Kurs-ID: EL023
Längd: 20 Tim
Pris exkl moms: 6 800 kr
Inregistrering: 09.00
Kursstart: 09.30
Kursslut (ca): 17.00

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