Kurs & utbildning inom
System Center Service Manager

System Center Service Manager

Nedan ser du våra kurser inom System Center Service Manager (SCSM).

Kurser inom Service Manager

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3 oktober, 12 december
3 oktober, 12 december
This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.  Using hands-on labs, students will learn the following:
  • Where Service Manager sits within the System Center 2012 R2 product.
  • What business and technical needs Service Manager is designed to meet
  • How Service Manager aligns itself to ITIL and MOF.
  • How to architect and implement a System Center 2012 R2 Service Manager deployment.
  • How to upgrade an existing Service Manager 2010 environment to System Center 2012.
  • How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
  • How to configure Incident and Problem Management.
  • How to configure Activity, Change and Release Management.
  • How to configure Service Requests.
  • How to configure Service Level Management.
  • How to customize the Self-Service Portal.
  • How to configure Reporting and Analysis.
  • How to troubleshoot Service Manager and perform disaster recovery.
  • How to create customized Service Manager forms.
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Administering Microsoft System Center 2012 Service Manager


Kursen kan företagsanpassas Kurs-ID: QA-QASCSM12 Kursen genomförs på förfrågan
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Hittar du inte det du söker? Kontakta oss på 08-587 116 10 eller info@informator.se