MS6293

Ladda ner som PDF

Troubleshooting and Supporting Windows 7 in the Enterprise

This three-day instructor-led course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. This course also directly supports the EDST exam.

Målgrupp

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

Förkunskaper

Deltagare rekommenderas ha motvsarande kunskaper från kurserna: MS6292 Installing and Configuring Windows 7 Client samt MS6420 Fundamentals of Windows Server 2008

Språk

Kursen hålls på svenska (Kontakta oss om du föredrar engelska).

Kursmaterial

Microsofts officiella elektroniska kursmaterial på engelska ingår.

Course outline:

Module 1: Resolving Startup Issues

  • Lesson 1: Overview of the Windows 7 Recovery Environment
  • Lesson 2: Configuring and Troubleshooting Startup Settings
  • Lesson 3: Troubleshooting Issues with Operating System Services

Module 2: Using Group Policy to Centralize Configuration

  • Lesson 1: Overview of Group Policy Application
  • Lesson 2: Resolving Client Configuration Failures and GPO Application Issues

Module 3: Resolving Issues for Hardware Devices and Device Drivers

  • Lesson 1: Overview of Hardware Troubleshooting
  • Lesson 2: Troubleshooting Physical Failures
  • Lesson 3: Troubleshooting Failures of Device Drivers

Module 4: Resolving Network Connectivity Issues

  • Lesson 1: Determining Network Settings
  • Lesson 2: Troubleshooting Issues with Network Connectivity

Module 5: Resolving Remote Connectivity Issues

  • Lesson 1: Troubleshooting VPN Connectivity Issues
  • Lesson 2: Using Remote Desktop
  • Lesson 3: Troubleshooting User Issues by Using Remote Assistance
  • Lesson 4: Troubleshooting NAP Issues
  • Lesson 5: Troubleshooting DirectAccess Issues

Module 6: Resolving Issues with Logon and Resource Access

  • Lesson 1: Troubleshooting Issues with User Logon
  • Lesson 2: Troubleshooting Issues with User Profiles
  • Lesson 3: Troubleshooting Issues with File Access
  • Lesson 4: Troubleshooting Issues with Printer Access

Module 7: Resolving Issues Related to ... Läs mer

Course outline:

Module 1: Resolving Startup Issues

  • Lesson 1: Overview of the Windows 7 Recovery Environment
  • Lesson 2: Configuring and Troubleshooting Startup Settings
  • Lesson 3: Troubleshooting Issues with Operating System Services

Module 2: Using Group Policy to Centralize Configuration

  • Lesson 1: Overview of Group Policy Application
  • Lesson 2: Resolving Client Configuration Failures and GPO Application Issues

Module 3: Resolving Issues for Hardware Devices and Device Drivers

  • Lesson 1: Overview of Hardware Troubleshooting
  • Lesson 2: Troubleshooting Physical Failures
  • Lesson 3: Troubleshooting Failures of Device Drivers

Module 4: Resolving Network Connectivity Issues

  • Lesson 1: Determining Network Settings
  • Lesson 2: Troubleshooting Issues with Network Connectivity

Module 5: Resolving Remote Connectivity Issues

  • Lesson 1: Troubleshooting VPN Connectivity Issues
  • Lesson 2: Using Remote Desktop
  • Lesson 3: Troubleshooting User Issues by Using Remote Assistance
  • Lesson 4: Troubleshooting NAP Issues
  • Lesson 5: Troubleshooting DirectAccess Issues

Module 6: Resolving Issues with Logon and Resource Access

  • Lesson 1: Troubleshooting Issues with User Logon
  • Lesson 2: Troubleshooting Issues with User Profiles
  • Lesson 3: Troubleshooting Issues with File Access
  • Lesson 4: Troubleshooting Issues with Printer Access

Module 7: Resolving Issues Related to Security

  • Lesson 1: Recovering Files Encrypted by EFS
  • Lesson 2: Recovering Drives Encrypted by BitLocker
  • Lesson 3: Troubleshooting Issues with Internet Explorer and Content Access
  • Lesson 4: Troubleshooting Issues with File Permissions

Module 8: Resolving Issues Related to Operating Systems and Applications

  • Lesson 1: Troubleshooting Issues with Application Installation
  • Lesson 2: Troubleshooting Issues with Application Operations
  • Lesson 3: Applying Application and Windows Updates

Module 9: Resolving Performance-Related Issues

  • Lesson 1: Configuring Performance Options in Windows 7
  • Lesson 2: Monitoring Reliability and Performance
  • Lesson 3: Overview of Event Viewer

Module 10: Appendix A: Implementing a Troubleshooting Methodology

Utbildningen levereras i samarbete med

Kurs-ID: MS6293
Längd: 3 dagar
Kan betalas med:
TRAINING CARD SA-VOUCHER

Lämna dina kontaktuppgifter om du önskar en företagsintern utbildning.