T1825

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KCS v6 Fundamentals training

This 6-hour training course (including certification exam) is intended for individuals who are or will be using using the KCS methodology in support centers and service desks to improve service levels.

This entry-level KCS certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basicunderstanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Audience

Individuals or teams in support and service organizations who want a basic understanding of the KCS methodology.

Prior knowledge

No previous experience is required.

Certification

Online Certification in English included

Courseware

Kursen hålls på svenska, kursmaterialet är på engelska.

The course is taught in Swedish, course material in English.

Learning Objectives

  • Basic understanding of the KCS methodology
  • Integrate the KCS methodology into your daily workflow
  • Increased efficiency and productivity for individuals and teams

Content

  • The Principles and Core Concepts of KCS
  • KCS Benefits for your organization
  • The process for creating a KCS article
  • Process Integration -Integrating the KCSprocess into the workflow
  • Performance Assessment -Measuring the adherance to the KCS workflow
  • Measurements and metrics for individuals and teams

 

Kursen levereras i samarbete med

Learning Objectives

  • Basic understanding of the KCS methodology
  • Integrate the KCS methodology into your daily workflow
  • Increased efficiency and productivity for individuals and teams

Content

  • The Principles and Core Concepts of KCS
  • KCS Benefits for your organization
  • The process for creating a KCS article
  • Process Integration -Integrating the KCSprocess into the workflow
  • Performance Assessment -Measuring the adherance to the KCS workflow
  • Measurements and metrics for individuals and teams

 

Kursen levereras i samarbete med

Kursfakta

Kurs-ID: T1825
Längd: 6 Tim
Pris exkl moms: 9 900 kr
Inregistrering: 09.00
Kursstart: 09.30
Kursslut (ca): 16.30

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Stockholm
30 aug
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13 dec
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Göteborg
30 aug
R
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13 dec
R
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30 aug
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13 dec
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