Ladda ner som PDF
KandF Foundation Course
The KandF Foundation course teaches the IT Professional how to approach any incident in a confident and deliberate way and solving the incident “first time every time”.
Audience
- Process Managers, Process Practitioners, Line Manager
- Anyone working in an Agile or DevOps team
- Problem solvers/incident managers
Certification
KandF Foundation Certificate – issued by the Institute of Professional Problem Solvers (IPPS).
1 hour online multiple choice exam. 40 questions 26 correct to pass.
Bring your own device
Bring your own laptop/tablet, you can borrow if you don´t have one. Please contact us beforehand.
At the end of this course you will be able to:
- Correctly identify the appropriate information sources.
- Have the ability to identify the correct fault in order to solve the correct problem.
- Know how to ask the right questions from the right information sources to arrive at the right answers.
- Be able to transform ‘data’ to ‘information’ and then to ‘knowledge’ and ‘wisdom’.
- Optimizing & leveraging SME intuition in a practical way.
- Take and pass the KandF Foundation Exam or the KandF Problem Solving Exam.
At the end of this course you will be able to:
- Correctly identify the appropriate information sources.
- Have the ability to identify the correct fault in order to solve the correct problem.
- Know how to ask the right questions from the right information sources to arrive at the right answers.
- Be able to transform ‘data’ to ‘information’ and then to ‘knowledge’ and ‘wisdom’.
- Optimizing & leveraging SME intuition in a practical way.
- Take and pass the KandF Foundation Exam or the KandF Problem Solving Exam.
Utbildningen levereras i samarbete med