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M1720

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KEPNER and FOURIE Foundation

KandF Foundation Course

The KandF Foundation course teaches the IT Professional how to approach any incident in a confident and deliberate way and solving the incident “first time every time”.

Audience

  • Process Managers, Process Practitioners, Line Manager
  • Anyone working in an Agile or DevOps team
  • Problem solvers/incident managers

Certification

KandF Foundation Certificate – issued by the Institute of Professional Problem Solvers (IPPS).

1 hour online multiple choice exam. 40 questions 26 correct to pass.

Bring your own device

Bring your own laptop/tablet, you can borrow if you don´t have one. Please contact us beforehand.

At the end of this course you will be able to:

  • Correctly identify the appropriate information sources.
  • Have the ability to identify the correct fault in order to solve the correct problem.
  • Know how to ask the right questions from the right information sources to arrive at the right answers.
  • Be able to transform ‘data’ to ‘information’ and then to ‘knowledge’ and ‘wisdom’.
  • Optimizing & leveraging SME intuition in a practical way.
  • Take and pass the KandF Foundation Exam or the KandF Problem Solving Exam.

At the end of this course you will be able to:

  • Correctly identify the appropriate information sources.
  • Have the ability to identify the correct fault in order to solve the correct problem.
  • Know how to ask the right questions from the right information sources to arrive at the right answers.
  • Be able to transform ‘data’ to ‘information’ and then to ‘knowledge’ and ‘wisdom’.
  • Optimizing & leveraging SME intuition in a practical way.
  • Take and pass the KandF Foundation Exam or the KandF Problem Solving Exam.

Utbildningen levereras i samarbete med

Kursfakta

Kurs-ID: M1720
Längd: 2 dagar
Pris exkl moms: 19 900 kr
Kan betalas med:
TRAINING CARD

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