T1930

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Create, Deliver and Support - ITIL Specialist

This course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

It covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services and focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. It also covers service performance and will give practitioners an understanding of service quality and improvement methods

The objective is to enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

Audience

This course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

The target audience for this qualification is:
- individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
- existing ITIL qualification holders wishing to develop their knowledge

Prior knowledge

The ITIL Managing Professional modules mandates completion of ITIL 4 Foundation as a prerequisite.

Certification

ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.
The certification is included in the course prise


ITIL Managing Professional integrates three specialist modules (Create, Deliver & Support, Drive Stakeholder Value, and High Velocity IT) and the ITIL Strategist Direct, Plan & Improve module. All modules are valuable independently but all 4 must be completed to obtain the ITIL Managing Professional designation.


The ITIL Managing Professional modules mandates completion of ITIL 4 Foundation as a prerequisite.

After achieving the ITIL Managing Professional designation, if the candidate is interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL Leader Digital & Strategy module.

The purpose of the ITIL 4 Create, Deliver and Support Qualification is:

to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools to provide the candidate with an understanding of service performance, service quality and improvement methods. 

Learning Outcome:

Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

Know how to create, deliver and support services  

The purpose of the ITIL 4 Create, Deliver and Support Qualification is:

to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools to provide the candidate with an understanding of service performance, service quality and improvement methods. 

Learning Outcome:

Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

Know how to create, deliver and support services  

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Kursfakta

Kurs-ID: T1930
Längd: 3 dagar
Pris exkl moms: 22 600 kr
Inregistrering: 09.00
Kursstart: 09.30
Kursslut (ca): 17.00

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