T2871

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ITIL® Capability Plan, Protection & Optimization

På denna utbildning, som är en av ITILs capability-kurser, får du en djupare förståelse för den del av ITIL-ramverket som handlar om säkerställande av IT-tjänsternas tillgänglighet. Utbildningen vänder sig framför allt till dig som arbetar aktivt med planering och drift av IT-tjänster från ett tillgänglighetsperspektiv, både inom design- och operations-fasen. Utbildningen erbjuder möjlighet att certifiera sig och erhålla certifikatet 'ITIL Service Capability - Planning, Protection & Optimization'.

The Capability course Planning, Protection and Optimization aim to train the delegate in processes, roles, functions and activities that will enable the possibility to perform the Design phase according to the Service Lifecycle. The Capability courses are a good next step when a company wants to continue with improving the way they work and deliver IT Services. The delegates will get detailed knowledge of the best practice and specifically the parts of the lifecycle that covers the design and transition of IT Services. The course focuses on the processes and roles that are specific for Planning, Protection and Optimization. The course is four days long and mixes theory with exercises. After the course the delegates can take a certification.

Målgrupp

Kursen vänder sig framför allt till dig som arbetar aktivt med planering och drift av IT-tjänster från ett tillgänglighetsperspektiv.

Förkunskaper

För att kunna delta på kursen krävs att du har ett ITIL Foundation-certifikat eller ett certifikat från uppgraderingskursen för ITIL Foundation. Du bör också ha erfarenhet av minst en av de aktuella processerna. Du rekommenderas också ha läst relevanta avsnitt av ITIL-litteraturen. Under kursen och inför certifieringen förväntas du lägga ner ca två arbetsdagar egen studietid i syfte att klara certifieringen.

Certifieringsförberedande

Kursen kan avslutas med en certifiering (extra avgift om 2500 kr ex. moms tillkommer). Bokning måste ske minst 2 veckor före själva tillfället. Möjlighet finns att boka in sig vid annat certifieringstillfälle.

Kursmaterial

Kursmaterial på engelska

Objectives:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • IT Service Management as a practice
  • The importance of Planning, Protection and Optimization when you deliver a service
  • Processes over the Lifecycle that specifically is about the ability to carry out Planning, Protection and Optimization
  • How all processes in Planning, Protection and Optimization interacts with the other processes in the Service Lifecycle
  • The activities, methods and functions for each process in Planning, Protection and Optimization
  • How you with the help of Planning, Protection and Optimization gain operative efficiency
  • How Capacity Management becomes a decisive ability for succeeding with Service Design
  • How Availability Management becomes a decisive ability for succeeding with Service Design
  • Common activities according to Planning, Protection and Optimization
  • Roles and responsibility within Planning, Protection and Optimization
  • How you measure Planning, Protection and Optimization
  • What you need to consider in terms of implementation and technology
  • Challenges, success factors and risks with Planning, Protection and Optimization
  • How CSI becomes a consequence of efficient Planning, Protection and Optimization processes

After completed course a certification will take place ... Läs mer

Objectives:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • IT Service Management as a practice
  • The importance of Planning, Protection and Optimization when you deliver a service
  • Processes over the Lifecycle that specifically is about the ability to carry out Planning, Protection and Optimization
  • How all processes in Planning, Protection and Optimization interacts with the other processes in the Service Lifecycle
  • The activities, methods and functions for each process in Planning, Protection and Optimization
  • How you with the help of Planning, Protection and Optimization gain operative efficiency
  • How Capacity Management becomes a decisive ability for succeeding with Service Design
  • How Availability Management becomes a decisive ability for succeeding with Service Design
  • Common activities according to Planning, Protection and Optimization
  • Roles and responsibility within Planning, Protection and Optimization
  • How you measure Planning, Protection and Optimization
  • What you need to consider in terms of implementation and technology
  • Challenges, success factors and risks with Planning, Protection and Optimization
  • How CSI becomes a consequence of efficient Planning, Protection and Optimization processes

After completed course a certification will take place to gain the certificate ITIL® Certificate in Planning, Protection and Optimization.

Course outline:

The course will cover, among other things, the following areas:

  • Introduction to Planning, Protection and Optimization
  • The processes in Planning, Protection and Optimization
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Demand Management
    • Risk Management
  • Technology considerations
  • Management of implementation issues
  • Common activities and CSI

Rekommenderad läsning
ITIL Core-böckerna: Service Strategy och Service Design (ingår ej)

Utbildningen levereras i samarbete med

Kurs-ID: T2871
Längd: 4 dagar
Pris exkl moms: 25 875 kr
Kan betalas med:
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