T2873

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ITIL® Capability - Release, Control and Validation

På denna utbildning, som är en av ITILs capability-kurser, får du en djupare förståelse för den del av ITIL-ramverket som handlar om testning, validering och driftsättning av tjänster. Utbildningen vänder sig framför allt till dig som arbetar aktivt med att planera och utföra förändringar på IT-tjänster. Utbildningen erbjuder möjlighet att certifiera sig och erhålla certifikatet 'ITIL Service Capability - Release, Control and Validation'.

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.

Målgrupp

Kursen vänder sig framför allt till dig som arbetar aktivt med att planera och utföra förändringar på IT-tjänster.

Förkunskaper

För att kunna delta på kursen krävs att du har ett ITIL Foundation-certifikat eller ett certifikat från uppgraderingskursen för ITIL Foundation. Du bör också ha erfarenhet av minst en av de aktuella processerna. Du rekommenderas också ha läst relevanta avsnitt av ITIL-litteraturen. Under kursen och inför certifieringen förväntas du lägga ner ca två arbetsdagar egen studietid i syfte att klara certifieringen.

Certifieringsförberedande

Kursen kan avslutas med en certifiering (extra avgift om 2500 kr ex. moms tillkommer). Bokning måste ske minst 2 veckor före själva tillfället. Möjlighet finns att boka in sig vid annat certifieringstillfälle.

Kursmaterial

Kursmaterial på engelska

Objectives:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
  • Change management as a capability to realise successful service transition
  • Service validation and testing as a capability to assure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Service request fulfilment and evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks

Course Outline:

  • Introduction
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Testing
  • Release and Deployment Management
  • Request Fulfilment
  • Service Evaluation
  • Knowledge Management
  • Service Release, Control and Validation Roles and Responsibilities
  • Technology and Implementation Considerations
  • Summary, Exam Preparation and Directed Studies

Rekommenderad... Läs mer

Objectives:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
  • Change management as a capability to realise successful service transition
  • Service validation and testing as a capability to assure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Service request fulfilment and evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks

Course Outline:

  • Introduction
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Testing
  • Release and Deployment Management
  • Request Fulfilment
  • Service Evaluation
  • Knowledge Management
  • Service Release, Control and Validation Roles and Responsibilities
  • Technology and Implementation Considerations
  • Summary, Exam Preparation and Directed Studies

Rekommenderad läsning
ITIL Core-boken: Service Transition (ingår ej)

Utbildningen levereras i samarbete med

Kurs-ID: T2873
Längd: 4 dagar
Pris exkl moms: 25 875 kr
Kan betalas med:
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