T2932

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ITIL® Managing Across The Lifecycle

The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management.

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL V3 publications.

Prior knowledge

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.

Certification

Kursen kan avslutas med en certifiering (extra avgift om 2900 kr ex. moms tillkommer). Bokning måste ske minst 2 veckor före själva tillfället. Möjlighet finns att boka in sig vid annat certifieringstillfälle.

Courseware

Course material in English

Informator Training Cloud

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Bring your own device

Bring your own laptop/tablet, you can borrow if you don´t have one. Please contact us beforehand.

Objectives:

Candidates can expect to gain competencies in the areas covered in the course outline, upon successful completion of the education and examination components related to this certification.

Course Outline:

  • Introduction to IT Service Management Business and Managerial Issues
  • Management of Strategic Change
  • Risk Management
  • Managing the Planning and Implementation of IT Service Management
  • Understanding Organizational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance and Tool Strategies
  • Summary, Exam Preparation and Directed Studies

Rekommenderad läsning
Samtliga ITIL Coreböcker (ingår ej)

Objectives:

Candidates can expect to gain competencies in the areas covered in the course outline, upon successful completion of the education and examination components related to this certification.

Course Outline:

  • Introduction to IT Service Management Business and Managerial Issues
  • Management of Strategic Change
  • Risk Management
  • Managing the Planning and Implementation of IT Service Management
  • Understanding Organizational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance and Tool Strategies
  • Summary, Exam Preparation and Directed Studies

Rekommenderad läsning
Samtliga ITIL Coreböcker (ingår ej)

Utbildningen levereras i samarbete med

Kurs-ID: T2932
Längd: 4 dagar
Pris exkl moms: 27 600 kr

Frågor om kursen!?

Har du frågor om kursens innehåll, leveransdatum/ort eller behöver en företagsanpassad variant? Fyll i formuläret nedan!


Kan betalas med:
TRAINING CARD

Ort och datum

Stockholm
24 okt – 27 okt
Boka nu!

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