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In this two-day course, attendees will learn how to enable service-centric operations management by configuring Event Management in their ServiceNow system.
Audience
This course is designed for IT Operations Management personnel and others in a company who work with events and alerts as they pertain to infrastructure equipment.
Topics include:
- Capture and record Events in ServiceNow
- Overview of Discovery and Service Mapping
- Generate meaningful Alerts from Events in ServiceNow
- Create actionable tasks, such as Incidents, from Alerts
- Configure SolarWinds and iReasoning to create Events
- Use workflows to automatically remediate server issues
- Create reports based on Event and Alert information
Topics include:
- Capture and record Events in ServiceNow
- Overview of Discovery and Service Mapping
- Generate meaningful Alerts from Events in ServiceNow
- Create actionable tasks, such as Incidents, from Alerts
- Configure SolarWinds and iReasoning to create Events
- Use workflows to automatically remediate server issues
- Create reports based on Event and Alert information
Utbildningen levereras i samarbete med