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We are pleased to offer a 3 day IT Service Management (ITSM) Implementation Training.
This course focuses specifically on ITSM applications and related functionality, which may be configured during an implementation using low-code or no-code approach. IT Service Management Implementation is up-to-date, in-depth, and aligned with common and practical implementation scenarios and challenges.
Courseware
Please note that this training will be in Swedish or English depending on attendees.
Upon completion of this course, for each ITSM application, students will be able to:
- Understand baseline application functionality, security, and architecture
- Design solutions to meet requirements that maximize system quality attributes, such as upgradability, maintainability, and scalability
- Implement configurations common to 80% of customer deployments
Throughout the course, students will experience:
- Hands-on exercises to reinforce the lecture concepts and provide practical experience
- Knowledge checks
- Concept reviews
- Open discussions
Upon completion of this course, for each ITSM application, students will be able to:
- Understand baseline application functionality, security, and architecture
- Design solutions to meet requirements that maximize system quality attributes, such as upgradability, maintainability, and scalability
- Implement configurations common to 80% of customer deployments
Throughout the course, students will experience:
- Hands-on exercises to reinforce the lecture concepts and provide practical experience
- Knowledge checks
- Concept reviews
- Open discussions
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