T1843

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Jira Service Desk - Get it up and running

Get a solid introduction and hands-on experience to set up and configure your service desk.

This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk. You’ll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasized for each topic.

Audience

Anyone responsible for setting up a Jira Service Desk project which includes:

  • Jira Administrators
  • Service Desk Administrators
  • Service Desk Managers
  • Team Managers
  • IT Managers

Prior knowledge

  • If you’re solely responsible for setting up a Jira Service Desk project, there are no prerequisites.
  • If you’re also responsible for setting up Jira company-wide,  the course Mastering Jira Administration are benificial.

What will I learn?

  • Create a service desk project
  • Set up request types
  • Create queues
  • Create service level agreement (SLA) metrics
  • Link your service desk to a Confluence knowledge base
  • Add an email account
  • Brand your customer portal and global help desk
  • Add agents, customers, and other Jira users
  • Create and customize automation rules

What will I learn?

  • Create a service desk project
  • Set up request types
  • Create queues
  • Create service level agreement (SLA) metrics
  • Link your service desk to a Confluence knowledge base
  • Add an email account
  • Brand your customer portal and global help desk
  • Add agents, customers, and other Jira users
  • Create and customize automation rules

Utbildningen levereras i samarbete med

Kursfakta

Kurs-ID: T1843
Längd: 1 dag
Pris exkl moms: 10 950 kr
Inregistrering: 09.00
Kursstart: 09.30
Kursslut (ca): 17.00

Frågor om kursen?

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Stockholm
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Göteborg
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