Conflict management and challenging conversations

Conflict management and challenging conversations

Course Summary

Two-day course that provides you with structured guidelines and techniques for managing conflict effectively. You will be trained in conversation frameworks such as the BERA model, gain insight into personal reaction patterns and practice conducting both preventive and acute conflict conversations with empathy and clarity.

Master conflict management, understand different conflict styles and conduct structured conversations.

Managers and project leaders facing difficult conversations.

Experience in leadership is recommended.

Course certificate.

This course is delivered in collaboration with one of our partners.

    • Day 1: Conflict analysis, conflict types and communication strategies.
    • Day 2: Challenging conversations, managing reactions and follow-up techniques.
    • Exercises: Role play and practical cases.
    • Materials: Discussion guide and action plan templates.

Course Overview

15 900 kr

2 days

Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to find a suitable opportunity.

Customized Courses

The course can be adapted from several perspectives:

  • Content and focus area
  • Extent and scope
  • Delivery approach

In interaction with the course leader, we ensure that the course meets your needs.

Skicka intresseanmälan för utbildningen

Send an expression of interest for the training