Course overview

Two-day course that provides you with structured guidelines and techniques for managing conflict effectively. You will be trained in conversation frameworks such as the BERA model, gain insight into personal reaction patterns and practice conducting both preventive and acute conflict conversations with empathy and clarity.

Also check out our leadership and communication courses to develop your ability to lead teams, communicate clearly, and create effective collaborations.

Course Objective

Master conflict management, understand different conflict styles and conduct structured conversations.

Target Group

Managers and project leaders facing difficult conversations.

Prerequisites

Experience in leadership is recommended.

Certification

This course does not have any associated certification. Each participant who completes the course receives a course certificate.

Trainer

This course is delivered in collaboration with one of our partners.

More about the course

Day 1: Conflict analysis, conflict types and communication strategies.
Day 2: Challenging conversations, managing reactions and follow-up techniques.
Exercises: Role play and practical cases.
Materials: Discussion guide and action plan templates.

Course overview

2 days

Basic

Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to get an opportunity that suits.

För samtliga utbildningar gäller våra
Allmänna Villkor.

Company-adapted course

The course can be adapted from several perspectives:

Content and focus area
Scope of application
Structure

In collaboration with the course leader, we make sure that the course meets your wishes