ITIL 4 Foundation – Your starting point in modern IT Service Management
Do you want to build a solid foundation in IT Service Management and understand how to create, deliver and continuously improve services that create real value – both for your organization and your customers?
Then ITIL® 4 Foundation is the perfect course for you. The first step on your journey within the global ITIL framework.
The course provides you with insights, practical knowledge and a modern understanding of how to use ITIL and IT Service Management to meet today’s fast-moving demands in a digital world.
Good to know:
To ensure high quality, at least three participants per course session are required. This is because the interaction with other course participants is an important ingredient in learning.
ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
The goal of the course is for you to gain insights, knowledge and an understanding of how to use IT Service Management and ITIL in a modern way to successfully manage new fast-moving demands in a digital world, while optimizing existing service delivery while maintaining stability and quality.
You must also pass the examination that leads to the ITIL® 4 Foundation certification.
The course is aimed at anyone working in organizations that deliver services – whether it is IT services, systems development or systems management. It is suitable for managers, leaders and employees in various roles. Regardless of position, the course provides a common and clear basis for understanding IT Service Management and ITIL.
No specific prior knowledge is required.
ITIL is the most widespread framework in the world for Service Management, which is why a certification is recognized and often requested in most IT organizations.
After completing the course, you have the option to get certified. The exam for this is booked and takes place online when you feel ready and you have one year to complete it. The course fee includes a certification attempt.
The course fee includes the course documentation, which is:
For the ITIL course, we have several talented course leaders.
One of these is Ingegerd Metz.
Ingegerd has over 40 years of experience in IT operations and management, and is passionate about imparting knowledge and creating understanding around customer-focused and efficient IT deliveries, both in traditional and agile environments. With a background as a line manager, project manager and business consultant, she combines solid practical experience with a strong pedagogical ability.
As a trainer, Ingegerd helps participants understand the interaction between IT and business, while guiding them through change processes linked to culture and team dynamics. She is also an expert in ITSM and is a highly appreciated trainer in ITIL.
If Ingegerd doesn’t deliver the training, one of her talented colleagues from our partner Brivalo will.
The ITIL 4 Foundation course is provided by Brivalo Consulting AB, an Accredited Training Organization (ATO) of PeopleCert.
You will learn the basic concepts and terms of Service Management. You will gain an understanding of the meaning of value, what constitutes a service and what constitutes a product, the importance of understanding customers and supporting business objectives, who the stakeholders are (not just customers) and the complexity of all the parties involved in creating and delivering value-creating Services.
You will understand what a holistic approach means and why the four dimensions are crucial for effective Service Management. This will enable you to understand the importance of a holistic approach, for example when changing the management of the business, introducing new ways of working & processes, new or changing support systems or introducing new suppliers.
You will learn about the ITIL Service Value System (SVS), which describes how all components and activities of the organization interact as a system to enable value creation through service delivery. This allows you to understand how different types of activities are used as part of value streams, underpinned by different practices to provide and deliver value-creating services.
You will get an overview of the ITIL guiding principles that can guide an organization in any circumstance, regardless of changes in its objectives, strategies, type of work or management structure and how these contribute to a focused and professional service delivery.
You will learn about 15 different practices within ITIL 4 and how they support effective IT service management, with a focus on seven of them.
You will gain an understanding that ITIL 4 Practices are not the same as processes and how different practices interact with each other and support the activities performed.
Continuous improvement is central to ITIL. You will gain insight into how you can use a continuous improvement model that helps your organization to iterate and, based on changing needs and requirements, adapt and improve all parts of its business to meet them.
Course Overview
20200 kr
2 days
Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to find a suitable opportunity.
Customized Courses
The course can be adapted from several perspectives:
In interaction with the course leader, we ensure that the course meets your needs.
Send an expression of interest for the training
Send an expression of interest for the training