ITIL® Managing Professional Transition is the fastest way for those who already have an advanced ITIL certification and want to update their knowledge and certification to ITIL (Version 5).
During five intensive course days, we focus on the most important changes and news in ITIL (Version 5). You get a comprehensive review of the updated parts of Foundation, Product, Service, Experience and Transformation – without having to repeat things you already master from previous ITIL versions.
The course gives you an understanding of how ITIL has evolved to meet today’s digital businesses, where products and services need to be managed together and where AI, automation, customer experience and continuous change are becoming increasingly important.
After the course, you will have the knowledge to apply the new guidance in the work with digital products and services and to create measurable value through development and transformation.
This course is designed for experienced ITIL professionals who want to update their skills and certification to ITIL (Version 5). It is ideal, for example, for those who work as:
To participate, you need to have one of the following certifications:
The course prepares you for two certification exams:
ITIL Managing Professional Transition (Version 5)
60 multiple-choice questions, 120 minutes. A pass mark of at least 70%.
ITIL Transformation (Version 5)
40 multiple-choice questions, 90 minutes. A minimum pass mark of 70%.
Both exams are open book and conducted online.
After completion of the certification, previous ITIL certifications can be updated to the corresponding ITIL (Version 5).
This course is delivered in collaboration with one of our international partners and is therefore held in English.
ITIL Foundation News Changes
Overview of how the ITIL framework has evolved, the key changes in Version 5, and updates to the Service Value System and ITIL guiding principles.
ITIL Product
Product-oriented approach, lifecycle management of digital products, value creation, collaboration between product and service teams, and the connection between product strategy and business goals.
ITIL Service
Design, delivery and development of services, service lifecycle management, support and optimization as well as continuous improvement.
ITIL Experience
Human-centric service design, customer and user experience, trust and engagement, and methods for measuring and improving experience and value.
ITIL Transformation
How organizations create and drive sustainable change by combining governance, implementation and continuous learning. You will also work with how people, processes and technology can work together to create measurable results.
Course overview
31900 kr
5 days
Advanced
Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to get an opportunity that suits.
För samtliga utbildningar gäller våra
Allmänna Villkor.
Company-adapted course
Expression of interest
Expression of interest