Course overview

The ITIL® (version 5) Foundation introduces the latest version of the ITIL framework, adapted for digital products and services in modern businesses. The course provides a holistic understanding of how value is created through product and service management, service relationships, governance models and continuous improvement.

The course fee includes a certification attempt.

See also our courses in methods and frameworks to develop your knowledge in ITIL, DevOps, SAFe and other established working methods for structure and efficiency.

Datum

Plats

Språk

Clear

Course Objective

After the course, you can:

Understand core concepts in digital product and service management
Describe service relationships and their role in value creation
Explain the four dimensions of service management
Understanding the value system and value chain in ITIL (version 5)
Apply ITIL guiding principles in practical scenarios
Recognize structure and role within core ITIL practices
Understand value stream mapping and its impact on continuous improvement

Target Group

This course is aimed at those who:

work with digital products or services
are active in IT, service or product management
want to understand how ITIL principles are used for value creation
prepares you for certification at ITIL Foundation level

Prerequisites

No formal prerequisites are required, the course is open to both beginners and experienced professionals who need a structured introduction to ITIL (version 5)

Certification

The price includes a certification trial. The following applies:

40 multiple choice questions
60 minutes
Pass rate 65% (26/40)
Conducted online via PeopleCert

Trainer

This course is delivered by experienced and accredited trainers from Informator’s partner, Brivalo.

More about the course

Course content – main areas

1. digital product and service management

Basic concepts and definitions
Interaction types that enable value creation

2. service relationships

Roles and relationship types
The importance of benefit, guarantee, experience and sustainability

3. four dimensions of service management

Holistic perspective on organization, information, partners and processes

4. ITIL Value System & Value Chain

Components of the framework
Purpose and activities in the value chain

5. Guiding principles

The role of principles in decision-making and improvement
Practical application in the organization

6. management practices

Introduction to ITIL practices
Focus on continuous improvement and its model

7. Value stream mapping

Purpose and benefits of mapping
How to use value stream mapping to optimize flows

Course overview

21900 kr

2 days

Basic

Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to get an opportunity that suits.

För samtliga utbildningar gäller våra
Allmänna Villkor.

Company-adapted course

The course can be adapted from several perspectives:

Content and focus area
Scope of application
Structure

In collaboration with the course leader, we make sure that the course meets your wishes