ITIL® (version 5) Foundation introduces the latest version of the ITIL framework, adapted for digital products and services in modern organizations. The course provides a holistic understanding of how value is created through product and service management, service relationships, governance models and continuous improvement. The course content is based on the current PeopleCert-accredited ITIL version.
The course fee includes a certification attempt.
At the end of the course, the participant should be able to:
Understand core concepts in digital product and service management
Describe service relationships and their role in value creation
Explain the four dimensions of service management
Understanding the value system and value chain in ITIL (version 5)
Apply ITIL guiding principles in practical scenarios
Recognize structure and role within core ITIL practices
Understand value stream mapping and its impact on continuous improvement
This course is aimed at those who:
work with digital products or services
are active in IT, service or product management
want to understand how ITIL principles are used for value creation
prepares you for certification at ITIL Foundation level
No formal prerequisites are required, the course is open to both beginners and experienced professionals who need a structured introduction to ITIL (version 5)
The price includes a certification trial. The following applies:
40 multiple choice questions
60 minutes
Pass rate 65% (26/40)
Conducted online via PeopleCert
Informator has several training partners for this course.
1. digital product and service management
Basic concepts and definitions
Interaction types that enable value creation
2. service relationships
Roles and relationship types
The importance of benefit, guarantee, experience and sustainability
3. four dimensions of service management
Holistic perspective on organization, information, partners and processes
4. ITIL Value System & Value Chain
Components of the framework
Purpose and activities in the value chain
5. Guiding principles
The role of principles in decision-making and improvement
Practical application in the organization
6. management practices
Introduction to ITIL practices
Focus on continuous improvement and its model
7. Value stream mapping
Purpose and benefits of mapping
How to use value stream mapping to optimize flows
Course Overview
21900 kr
2 days
Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to find a suitable opportunity.
Customized Courses
The course can be adapted from several perspectives:
In interaction with the course leader, we ensure that the course meets your needs.
Skicka intresseanmälan för utbildningen
Send an expression of interest for the training