ITIL Plan, Implement and Control

Lifelong learning for working professionals

Course Summary

This course provides in-depth knowledge of how IT services are planned, implemented and managed with the support of ITIL®. The focus is on how several central practices interact to ensure control, quality and business value in service delivery.

The program covers five key areas: Change Enablement, Deployment Management, Release Management, Service Configuration Management and IT Asset Management. You will gain a holistic understanding of how these practices together support efficient value flows and stable operations.

Course Objective

After the course you can

Describe the key concepts, principles and challenges of the five ITIL practices
Understand how planning, implementation and governance are linked to business objectives
Integrate ways of working into the organization’s value streams
Identify dependencies and interactions between different practices
Using metrics and success factors to improve quality and performance
Assess and develop maturity levels using the ITIL capability and maturity model

Target Audience

The course is aimed at people who work with or are responsible for IT service management, for example:

IT Service Managers
Process and practice managers
Project manager and change manager
Consultants and specialists in IT delivery

Prerequisites

Certification in ITIL Foundation (version 4 or 5) or equivalent knowledge is recommended.

Certification

After completing the course, you will have the opportunity to get certified. Certification takes place online when you feel ready to take the test and you have one year to complete it. The course fee includes one certification attempt.

Trainer

The trainer for the course is one of our popular, accredited and experienced trainers from Brivalo.

Course Details

Content of the course

The course is structured around the following areas:

Change Enablement
Deployment Management
Release Management
Service Configuration Management
IT Asset Management

For each area, it covers, among other things:

Purpose and key concepts
Processes and activities
Roles and competences
Support from tools and technologies
Collaboration with suppliers and partners
Practical guidelines for implementation and improvement

ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
The ITIL course is delivered by Brivalo Consulting AB, an Accredited Training Organization (ATO) of PeopleCert.

Course Overview

28500 kr

3 days

Advanced

Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to find a suitable opportunity.

Customized Courses

The course can be adapted from several perspectives:

Content and focus area
Extent and scope
Delivery approach

In interaction with the course leader, we ensure that the course meets your needs.