Conflict management and feedback

Conflict management and feedback

Course overview

Working together, in projects or teams, places great demands on everyone’s ability to communicate, give and receive feedback and be able to handle conflicts.

During the training, we work to understand ourselves and others. Our driving forces and values that form the basis for us to act the way we do. With this knowledge, we can both reduce and resolve conflicts and provide feedback that really helps people grow.

As a basis, we use Non-violence – communication and models that show underlying driving forces. All so that you can understand and handle the everyday challenges of leading a team as quickly as possible. You will get concrete work tools during the course that we practice and discuss.

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Course Objective

Through the training, participants gain concrete tools and insights to manage and prevent conflicts, strengthen group dynamics and improve their leadership in challenging situations.

  • Understanding conflicts
  • Conflict prevention and management.
  • The role of the leader in conflict situations.
  • Transform conflict into positive opportunities.
  • Understanding of group dynamics and development.

Target Group

The training is aimed at those who work in or lead people in projects/teams and who want to learn effective communication as well as prevent and resolve conflicts and effectively take advantage of the team’s opportunities and contradictions.

Prerequisites

This course does not require any special prior knowledge

Certification

This course has no certification

Trainer

Marie Bohlin is a civil engineer, communicator and coach with over 25 years of experience in project management, business acumen, customer focus and people’s driving forces. She has worked as a manager in Swedish industry and with practical and strategic communication.

She currently works as a coach and develops and implements training programs in project management, leadership, negotiation and presentation techniques.

More about the course

Course content

  • Increase the understanding of what a conflict is, how it can be solved and prevented.
  • Prevent conflicts with active listening and constructive feedback.
  • Non-Violence Communication
  • Strategies and methods for channeling conflicts for the benefit of the group
  • Use the knowledge of relationships, communication, feedback and conflict management to better support the group’s work.
  • Understand what happens to the individual in conflicts
  • Identify success factors
  • The Leader’s Role in Conflicts
  • Group dynamics and development

Course overview

2 days

Basic

Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to get an opportunity that suits.

För samtliga utbildningar gäller våra
Allmänna Villkor.

Company-adapted course

The course can be adapted from several perspectives:
  • Content and focus area
  • Scope of application
  • Structure

In collaboration with the course leader, we make sure that the course meets your wishes

Send an expression of interest for the training

Send an expression of interest for the training