Course Summary

In recent years, Service Design has become increasingly popular as a way of working on formulating new service ideas and concepts.
Often the work is based on Design Thinking.
In this course you will learn about what Service Design means, its principles, working methods, deliveries etc. and how to work with it in agile development environments.

Course Objective

Once you have completed the course, you can:

Service design as a process and way of working
Tactics to bridge the gap between Service Design and agile development
Create and use several of the types of deliverables included in Service Design.

You will also receive all the results of all the exercises produced by you and the other participants, as well as access to our reference library which is continuously updated.

Target Audience

The training is aimed at those who will order, specify requirements or develop interfaces, services or functions to be delivered with a high focus on end users. You can be e.g. be a UX designer, web/app developer, programmer, project manager, Scrum Master or requirements engineer.

Prerequisites

No prior knowledge is required but experience in service development is an advantage.

Certification

This course has no certification

Trainer

Info to come…

Course Details

Definitions of Service Design
Principles and key concepts
The different perspectives on Service Design
Service design as a process – What types of deliverables do we produce, when and what do we use them for? From User Research to prototype testing
Service Design and agile development methods – how do they fit together?
Documenting Service Design.
Service design and Design Thinking – Are they the same thing?

Course Overview

2 days

Basic

Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to find a suitable opportunity.

Customized Courses

The course can be adapted from several perspectives:

Content and focus area
Extent and scope
Delivery approach

In interaction with the course leader, we ensure that the course meets your needs.