Course overview

In recent years, Service Design has become increasingly popular as a way of working with formulating new service ideas and concepts. Often the work is based on Design Thinking.

In this course, you will learn about what Service Design means, its principles, working methods, deliveries, etc. And how to work with it in agile development environments.

Course Objective

Once you have completed the course, you can:

Service design as a process and way of working
Tactics to bridge the gap between Service Design and agile development
Create and use several of the types of deliverables included in Service Design.

You will also receive all the results of all the exercises produced by you and the other participants, as well as access to our reference library which is continuously updated.

Target Group

The training is aimed at those who are going to order, set requirements or develop interfaces, services or functions that are to be delivered with a high focus on the end users. You can e.g. be a UX designer, web/app developer, programmer, project manager, Scrum Master or requirements specifier.

Prerequisites

No prior knowledge is required but experience in service development is an advantage.

Certification

This course does not have any associated certification. Each participant who completes the course receives a course certificate.

Trainer

This course is delivered in collaboration with one of Informator’s partners.

More about the course

Definitions of Service Design
Principles and key concepts
The different perspectives on Service Design
Service design as a process – What types of deliveries do we develop, when and what do we use them for? From User Research to Prototype Testing
Service Design and agile development methods – how do they fit together?
Documenting Service Design.
Service design and Design Thinking – Are they the same thing?

Course overview

2 days

Basic

Can’t find a (suitable) date, but are interested in the course? Send in an expression of interest and we will do what we can to get an opportunity that suits.

För samtliga utbildningar gäller våra
Allmänna Villkor.

Company-adapted course

The course can be adapted from several perspectives:

Content and focus area
Scope of application
Structure

In collaboration with the course leader, we make sure that the course meets your wishes