ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS) eLearning
Learn to manage and optimize cloud services with this ‘ITIL Specialist: Acquiring and Managing Cloud Services’ course from Good e-Learning!
This course is designed to help candidates learn everything they need to know about marrying effective cloud service management with the world-class ITIL 4 framework. By the end of this course, you will have the skills and knowledge to optimize your cloud capabilities in a way that is fully aligned with your unique business strategy. Kickstart your ITIL cloud training today!
Who is this course aimed at?
Cloud architects and consultants
Procurement, capture, and bid managers interested in cloud services
Experienced and aspiring ITSM managers
Any managers involved in IT direction and strategy
ITIL practitioners looking to expand their knowledge
What will you learn by taking this course?
How to use the cloud to identify and pursue opportunities, manage risks, and achieve business outcomes
How to create, align, and integrate key concepts of the cloud consumer journey with the ITIL 4 framework
How to develop a practical understanding of how cloud technology and procurement can integrate with and support business strategies and functions, regardless of an organization’s cloud maturity, sector, or industry
How the cloud services user journey aligns with key concepts in ITIL, such as the Service Value Chain (SVC) and Guiding Principles
How to analyze solutions and benefits with a vendor-neutral approach
Identify, select, and deliver fully optimized cloud services
Utilize cloud services procurement and integration to facilitate value co-creation
How to give your business an end-to-end, customer-focused cloud procurement user journey
How to drive value co-creation with successful procurement and integration of cloud services
Everything needed to pass the ITIL Specialist: Acquiring and Managing Cloud Services exam
Why should you take this course?
Good e-Learning was independently certified as a 'Market Leader' for ITIL training by Course Conductor
ITIL 4 is the world’s most popular and up-to-date framework for effective IT service management (ITSM)
Candidates can take this ITIL Cloud training course without passing the ITIL 4 Foundation exam. This course also covers ITIL 4’s essential guidance and key concepts, enabling candidates to contribute to ITIL teams even if they do not pursue further certification
Cloud services are playing an increasingly crucial part in both ITSM and business/ IT strategy
This ITIL course teaches candidates how to implement permanent and ongoing improvements within an organization
ITIL certification is an excellent way for professionals to improve their earning capacity and unlock new career opportunities
This course fully prepares candidates to sit and pass the ITIL Specialist: Acquiring and Managing Cloud Services exam on their first attempt
The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the exam
We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)
This course is fully accredited by PeopleCert on behalf of AXELOS
Syllabus: ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS) eLearning
Welcome to ITIL Specialist: Acquiring & Managing Cloud Services Learning Objectives
Module zero introduces candidates to the main features of the course, including the learning plan, aims and objectives, and structure.
Candidates receive a syllabus, diagram pack, glossary, and further reading and links document with links for downloading essential ITIL framework publications. Finally, the module addresses some of the most frequently asked questions about ITIL.
Module 1: Understanding the Cloud Learning Objectives
Module 1 takes candidates through what the ‘cloud’ actually is. It also explores cloud consumption and deployment models.
Module 2: Explore: Can the Organization Benefit From Cloud? Learning Objectives
Module 2 looks at the Explore stage of the ITIL customer journey. Candidates learn how to identify the value of cloud services, create cloud strategies, and identify the benefits, outcomes, costs, and risks of introducing cloud services to a business.
Module 3: Engage: Meeting a Cloud Service Provider (CSP) Learning Objectives
Module 3 focuses on the Engage stage of the ITIL customer journey. Candidates learn about the different types of cloud service providers and how to choose the right option for an organization. The module also addresses how to define cloud service requirements.
Module 4: Offer: Selecting the Right Services and Service Provider Learning Objectives
Module 4 introduces the Offer stage of the ITIL customer journey. Candidates learn how to calculate return on investment and build viable business cases for cloud services.
Module 5: Review Modules 1-4 Learning Objectives
This module gives candidates an opportunity to review the knowledge they have gained in the course so far. The module includes a memory game on key terms, as well as a checker for the concepts covered in modules 1-4.
Module 6: Agree: Negotiating and Planning Learning Objectives
Module 6 focuses on the Agree stage of the ITIL customer journey. Candidates learn how to form cloud service agreements. They also learn how responsibilities are typically shared between cloud providers and customers.
Module 7: Onboard: Moving to the Cloud Learning Objectives
Module 8 examines the Onboard stage of the ITIL customer journey. Candidates learn about the general factors considered when onboarding users onto a new service, as well as some of the most common issues for onboarding to specific cloud services.
Module 8: Co-Create: Enabling Value Learning Objectives
Module 8 looks at the Co-Create stage of the ITIL customer journey. Candidates learn how to manage cloud service consumption and quality throughout the life of a cloud service.
Module 9: Realize: Measuring and Improving Learning Objectives
Module 9 addresses the Realize stage of the ITIL customer journey. Candidates learn how to maintain cloud services in a VUCA world, as well as how to apply continual improvement to cloud services.
Module 10: Review Modules 6-9 Learning Objectives
This module gives candidates an opportunity to review the knowledge they gained in modules 6-9. The module includes a memory game on key terms, as well as a checker on the concepts covered in modules 6-9.
Module 11: Practice Exams Learning Objectives
Module 11 features two practice exams (one provided by PeopleCert and the other created by Good e-Learning). The exams are available online and in PDF format.
Taking these exams can help candidates get used to the conditions of the certification exam while also testing their own preparedness.
Module 12: ITIL Specialist: AMCS Wrap-up Learning Objectives
This module offers a short video detailing the next steps for candidates after completing the course.