ITIL® 4 Specialist: Sustainability in Digital & IT (SDIT) eLearning

• IT/Digital/Service Strategists

• Service Designers/Architects

• Product/Service Managers

• ITSM Managers and aspiring ITSM Managers

• Managers involved in shaping direction and strategy or developing continually improving teams

• Existing ITIL qualification holders wishing to continue building their knowledge

• How to use ITIL’s guiding principles to deliver value by creating sustainable digitally enabled products and services

• How to address VUCA challenges (Volatility, Uncertainty, Complexity, and Ambiguity) through sustainable strategies, procurement, products, and practices

• The key principles of sustainability

• How to conduct a full cost-benefit analysis identifying potential risks and opportunities using best practice guidance

• What ‘sustainability’ means and how it can create value

• The practical steps for developing and implementing a sustainability strategy

• The practical skills required to enable an organization to deliver value through sustainable practices

• Everything needed to pass the ITIL Specialist: Sustainability in Digital & IT exam

Why should you take this course?

• Good e-Learning was independently certified as a 'Market Leader' for ITIL training by Course Conductor

• ITIL 4 is the world’s most popular and up-to-date framework for effective IT service management (ITSM)

• There are no prerequisites for this course. Candidates can take the ITIL Sustainability in Digital and IT exam without first passing the ITIL 4 Foundation exam. The course also covers key concepts and ideas from ITIL 4, helping candidates to contribute to ITIL teams even if they do not pursue further certification

• In the Digital Age, digital and IT services are playing an increasingly important role in ensuring companies are sustainable

• The sustainability of a company’s practices can be a major selling point

• Skills and experience in sustainability are relevant across a variety of roles and disciplines

• ITIL certification is an excellent way for professionals to improve their earning capacity and unlock new career opportunities

• The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the exam

• We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

• This course is fully accredited by PeopleCert on behalf of AXELOS

Welcome to ITIL® 4 Specialist: Sustainability in Digital & IT Learning Objectives

This module outlines the main features of the course, such as the learning plan, structure, aims, and objectives. It also revisits points from ITIL 4 Foundation and describes the written assignments that form part of the course.

Candidates also receive a syllabus, diagram pack, glossary, and further reading and links document with URLs for downloading essential copies of the framework publications.

Finally, the module addresses several frequently asked questions.

Module 1: Key Concepts Learning Objectives

The first part of this module introduces the key concepts of sustainability.

Chapter 2 examines the UN ‘Sustainable Development Goals (SDGs)’ and how they help organizations achieve sustainability.

Chapter 3 goes on to explain the ‘Triple Bottom Line (TBL)’ model, Corporate Social Responsibility (CSR), and the benefits that sustainability can bring to a business.

Module 2: What is the Vision? Learning Objectives

This module begins by addressing the ‘What is vision?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 expands on the role and structure of a ‘sustainability vision’, as well as sustainability models, issues, solutions, and concepts. These are explored in greater depth in Chapter 3.

Chapter 4 goes on to look at how digital technology impacts sustainability.

Chapter 5 introduces the first of four written assignments. It also provides a summary of the key points covered in the module.

Module 3: Where are we now? Learning Objectives

This module begins by addressing the ‘Where are we now?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 outlines how organizations can gain a clear understanding of their current state, with a large focus on materiality assessments, sustainability risk assessments, stakeholder mapping, and due diligence.

Chapter 3 looks at the role of regulations and standards, as well as the three key perspectives for internal assessment.

Module 4: Where do we want to be? Learning Objectives

This module covers the ‘Where do we want to be?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 describes the three dimensions of strategic planning. It also uses a case study to demonstrate how business models can enhance sustainability.

Chapter 3 looks at the selection, prioritization, impact, and justification of sustainability objectives.

Chapter 4 introduces the second of the course’s four written assignments. It then summarizes the key points covered in the module.

Module 5: Review Modules 1-4 Learning Objectives

This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 1-4.

Module 6: How do we get There? Learning Objectives

This module begins by addressing the ‘How do we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 looks at the key sustainable business models and outlines the approaches that support them.

Chapter 3 examines how digital technology and IT can support sustainability models, values, and cultures.

Chapter 4 introduces the third of the course’s four written assignments. It then summarizes the key points covered in the module.

Module 7: Take Action Learning Objectives

This module addresses the ‘Take action’ step of the sustainability journey. Chapter 1 goes over the key terms and learning outcomes of the module and provides an overview of the step itself.

Chapter 2 describes the challenges of achieving sustainability in a VUCA environment (Volatility, Uncertainty, Complexity, Ambiguity). It also looks at how to use the Cynefin model and sense-making to address these challenges.

Chapter 3 examines how several ITIL management practices support sustainability. It also looks at how to shape ongoing activities in the context of sustainability.

Module 8: Did we get There? Learning Objectives

This module addresses the ‘Did we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 examines the tools organizations use to measure and report on the status and progress of sustainability.

Chapter 3 introduces the final written assignment of the course. It also provides a summary of the key points covered in this module.

Module 9: How do we Keep the Momentum Going? Learning Objectives

This module addresses the ‘How do we keep the momentum going?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 looks at the ways in which governance, auditing, communication, collaboration, and innovation can support sustainability.

Module 10: Review Modules 6-9 Learning Objectives

This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 6-9.

Module 11: Practice exams Learning Objectives

This module provides two practice papers for the ITIL Specialist: Sustainability in Digital & IT examination. One is provided by AXELOS, while the other was created in-house by Good e-Learning. Both exams are available via the online platform and in PDF format.

Module 12: wrap-up Learning Objectives

This module features a short video wrapping up the course and describing the next steps for candidates.