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Jira administration (part 1)

This course is only delivered as costumer specific training with a group of persons from the same company!   Do you need to learn the most important tasks to set up a new Jira  instance (Jira Software, Jira Core, or Jira Service Management)? In the Jira administration (part 1) course, you will get hands-on experience performing the administration tasks that are common to all three Jira applications.

Topics include a solid introduction to the following areas of Jira Administration: user management, global and project permissions, project roles, schemes, and the configuration of issue types, workflows, and screens. The course includes a variety of business use cases to assist you in understanding Jira administration, and best practices are emphasized for each topic.

We recommend you to also attend Jira administration (part 2).



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New Jira Server administrators who administer Jira Software, Jira Service Desk, and/or Jira Core

After completing this course, you will be able to:

  • Configure system settings
  • Set up users and groups
  • Configure global permissions
  • Create and configure projects
  • Create issue types
  • Update workflows
  • Edit fields and screens
  • Configure project permissions and roles
  • Control access to your products

Certified training

Trainees will receive an official certificate of attendance upon completion.


  • Jira essentials training or equivalent experience using Jira
  • basic understanding of projects, issues, issue types, and workflow
  • basics of using the Jira applications you have: Jira Software, Jira Service Desk, and/or Jira Core