HemSök efter kurserManaging Jira Service Projects

Managing Jira Service Projects

In this course, you will learn: How to help your service teams by creating queues and automating common tasks, how to help your customers by creating SLAs and customizing the Customer Portal & more and how to create and administer your service projects

This is an introduction to creating a service desk for your customers and managing a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, using a linked knowledge base, adding participants, and automating your service project. The course includes a variety of business use cases to assist you in understanding how to manage a service project, and best practices are emphasized for each topic.

The course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers. This course is designed for Cloud, Data Center, and Server customers.

If you're solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. If you're also responsible for setting up Jira company-wide, you should have completed Jira Administration Part 1 or have equivalent experience.


Utbildningsformer
Classroom
Remote

Längd
1 dag

Pris
11100 kr

Audience

Anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers  

Prerequisites

None

Topics in Managing Jira Service Projects

  • Introduction to Jira Service Management
  • Creating a service desk
  • Setting up request types for your customers
  • Creating queues for your service teams
  • Creating service level agreement (SLA) metrics
  • Linking your service desk to a Confluence knowledge base
  • Adding an email address to accept email requests from your customers
  • Branding your customer portal and global help desk
  • Adding agents, customers, and other Jira users to your service desk
  • Automating your service desk

Certified training

Trainees will receive an official certificate of attendance upon completion.