ITIL® 4 Practitioner: Monitor and Event Management
The ITIL® 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area. This course will help you to:
- Improve IT service availability
- Proactive or early detection of incidents and problems
- Understand service health
- Boost availability and performance reportingReduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
- Raise visibility of and manage dependencies that impact service value stream performance
- Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL® Maturity Model
Utbildningsformer
Classroom
Remote
Längd
1 dag
Pris
10950 kr
Certifikat/Diplom/Intyg
Ja
ITIL® 4 Practitioner: Monitor and Event Management enables professionals to efficiently
- Detect early warnings of IT service interruption or degradation
- Improve IT service availability
- Proactive or early detection of incidents and problems
- Understand service health
- Boost availability and performance reporting
- Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
- Raise visibility of and manage dependencies that impact service value stream performance
- Measure, assess and develop the Monitoring and Event Management practice capability in their organisation by using the ITIL® Maturity Model
The ITIL® 4 Practitioner Monitor and Event Management Course covers
The key concepts of the practice
- Explain the purpose of the practice
- Describe the practice success factors (PSF)& key metrics of the practice
- Explain the key terms/concepts
- Incident and its main characteristics
- Incident model
- Request catalogue
The processes of the practice
- Describe inputs and outputs of the processes
- Describe the key activities of the processes
- Know how to integrate the practice in the organization’s value streams
The roles and competencies of the practice
- Describe the responsibilities of the key roles of the practice
- Know how to position the practice in the organizational structure
- How information and technology support and enable the practice
Explain the tools application
- Know how to apply the recommendations on automation
The role of partners and suppliers in the practice
- Explain the dependencies of the practice on third parties
- Explain how partners and suppliers can support the practice
How the ITIL capability model can be used to develop the practice
- Explain how capability criteria support the practice capability development
The recommendations for the practice success
- Understand the recommendations for Incident management success and how they are supported by the ITIL® guiding principles
Certification voucher is included in this course. The certification lasts 30 minutes and has 20 questions. You need 13 correst answers to pass the test. The voucher is valid for one year.
Course documentation included in the course price.
Acknowledgements. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Accredited ITIL® 4 training is provided by Olingo, accredited by Peoplecert.
